Privacy Policy
We respect your privacy and handle your personal data with care and transparency.
1. Information We Collect
To provide our vehicle rental services, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Residential Address
- Date of Birth
Identity Verification
- Driving License
- Aadhaar Card / Passport / PAN Card
- Selfie or Photograph (if required for verification)
Booking Information
- Vehicle selected
- Rental duration
- Pickup and return location
- Booking history
- Rental preferences
Payment Information
Payments are processed securely through trusted third-party payment gateways. We do not store your complete debit/credit card information on our servers.
Device & Technical Information
- IP Address
- Browser Type
- Device Information & Operating System
- App Usage Statistics
Location Information
With your permission, we may collect GPS or location information to verify pickup/return locations, improve service availability, and protect vehicles against misuse.
2. How We Use Your Information
- Process bookings and payments smoothly
- Verify identity and driving eligibility
- Deliver and manage rental services and vehicle handovers
- Send booking confirmations, status updates, and reminders
- Provide 24/7 customer and emergency roadside support
- Prevent fraud, vehicle theft, and unauthorized access
- Improve website performance and customer experience
- Meet legal, regulatory, and tax compliance obligations
- Investigate accidents, insurance claims, or disputes
3. Sharing of Information
We respect your privacy and never sell your personal information.
Information may be shared only with:
- Secure payment gateway providers
- Identity and document verification partners
- Insurance providers for policy claims
- Roadside assistance and emergency services
- Government or law enforcement authorities where legally required
- Trusted service providers helping operate our infrastructure
4. Data Security
We implement industry-standard security measures including:
- Encrypted communication (SSL/TLS) across all web pages
- Secure cloud databases with role-based access control
- Firebase authentication and verified token access
- Regular automated security monitoring and inspection
While we take every reasonable precaution, no online transmission is 100% immune to risk; we continuously update our defenses to safeguard your data.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Maintain your authenticated session
- Remember rental dates and preferences
- Analyze website performance and reliability
You may disable cookies in your browser settings; however, certain interactive booking features may require active cookies.
6. Data Retention
We retain personal information only for as long as necessary to complete rental services, meet statutory tax/legal requirements, resolve disputes, and maintain verification records.
7. Your Rights
You have the right to access your personal data, request correction of inaccurate details, request account deletion, or obtain a copy of your stored records by reaching out to our support team.
8. Third-Party Services
Our platform may contain links to third-party services (such as payment providers or map tools). We encourage you to review their respective privacy terms when interacting with external services.
9. Children's Privacy
Our self-drive rental services are intended solely for users aged 21 years or above. We do not knowingly collect personal information from minors.
10. Policy Updates
We may update this Privacy Policy periodically. Any revisions will be published here with the updated effective date.
11. Contact Support
For questions or requests regarding your data and privacy:
KRUIZLY
Email: support@kruizly.com
Location: Gavson Business Park, Ghansoli, Navi Mumbai, India