KRUIZLY LEGAL

Refund & Cancellation Policy

We make cancellations, rescheduling, and deposit refunds transparent and fast for our customers.

1. Cancellation by Customer

More than 24 hours before pickup

  • Eligible for 100% full refund of all rental charges paid.

Between 12 and 24 hours before pickup

  • A nominal 10% cancellation processing fee applies; remaining balance refunded promptly.

Less than 12 hours before pickup

  • 50% rental charge deduction applies; remaining balance refunded.

After Scheduled Rental Start Time

  • No refund will be provided once the reserved rental period has officially begun.

2. Cancellation by KRUIZLY

In the rare event we must cancel a booking due to unforeseen vehicle maintenance, mechanical defect, or force majeure:

  • You receive an immediate 100% full refund, or
  • An upgraded replacement vehicle at no extra charge (subject to fleet availability).

3. Security Deposit Refund

Refundable security deposit balances are initiated within 24–48 banking hours following vehicle return inspection, subject to:

  • Vehicle condition & return inspection clearance
  • Zero outstanding traffic challans or municipal violations
  • Fuel level & FASTag toll reconciliation
  • Damage / incident assessment (if any)

The refunded amount is credited back directly to the customer's source account / UPI.

4. Non-Refundable Charges

The following charges are non-refundable where applicable:

  • Unapproved late return penalties
  • Extra kilometer overage charges
  • Fuel shortage reconciliation fees
  • Special interior detailing charges for severe dirt or smoking
  • Actual damage repair deductions
  • Traffic challans and unpaid highway toll tickets

5. Refund Method & Timelines

All approved refunds are initiated directly to the original UPI / bank account used during reservation. Depending on your banking institution, funds reflect within 2 to 5 business days.

6. Force Majeure

Cancellations prompted by natural catastrophes, government travel restrictions, or extreme weather conditions will be reviewed for maximum refund flexibility or complimentary rescheduling.

7. Contact Support

For refund assistance or cancellation queries:

KRUIZLY
Email: support@kruizly.com
Phone: +91 91671 64547
Location: Gavson Business Park, Ghansoli, Navi Mumbai, India